accsyn Desktop App¶
What is the accsyn Desktop app?¶
The accsyn app is a desktop application primarily for providing accelerated accsyn p2p file transfers running in the background (tray), but also has a GUI enabling advanced functionality that includes extended Delivery, File Sharing and Media Vault management.
Screenshot - manage title projects.
When do I need to use the desktop app?¶
The app is required to facilitate accelerated and resumable file transfers - the core of the accsyn platform.
When creating a delivery, or actioning a delivery on the web, the app installation is guided from the browser - no manual installation is required. The app will then run in the background (system tray / menu bar) as needed during transfer, and can then be closed.
Besides this, the app is mandatory when:
- Detailed monitoring and audit of jobs (deliveries, transfers, queues).
- Managing file sharing on your cloud or on-prem storage.
- Access shared folders.
- Manage the accsyn Media Vault - ingest and manage your media, as a manager.
- Submit render jobs and publish files in BYOS configurations - part of workflows.
Note: the desktop app is also included in the accsyn Daemon(service) installation, used for setting up BYOS servers.
Where to download¶
The app is written in Java and requires Java installed on Linux platforms, Windows & Mac installers have Java bundled. The desktop app is included in the accsyn daemon installation, there is no need to install it separately.
Find the links to the app installer below, log in with your personal accsyn account:
Windows install¶
There are two options for installing the desktop app:
- Install only for the current user (default); Requires no administrator privileges, the app will be installed in your account profile @ %LOCALAPPDATA%\Programs\Accsyn by default.
- Run installer as administrator, making it available for all machine users; Will install the accsyn app in C:\Program Files by default.
Hint: Pin it to your task bar for easy access in the future.
Mac install¶
Open the installer DMG and then drag-n-drop the app to where you want to install it.
Hint: Keep it in your dock for easy access in the future.
Linux install¶
You can install accsyn on most major Linux distributions using the appropriate package format:
•.deb for Debian-based systems (like Ubuntu, Linux Mint)
•.rpm for Red Hat-based systems (like Fedora, RHEL, CentOS, openSUSE)
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Install Java:
-
RHEL/CentOS 7 and earlier; sudo yum install java-1.8.0-openjdk-headless.
- RHEL/CentOS 8 or later: dnf install java-17-openjdk-headless.
- Ubuntu: sudo apt install openjdk-17-jdk.
-
OpenSUSE: sudo zypper --non-interactive install java-1_8_0-openjdk-headless.
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Download the installer; For .deb (Debian-based): accsyn_3.6-5_5.all.deb, for .rpm (Red Hat-based): accsyn-3.6-5_5.x86_64.rpm (replace the version with the current release)
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Install
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Debian/Ubuntu (.deb): sudo apt install ./yourapp_1.2.3.deb (or extract and then move to a folder of choice: sudo dpkg -x accsyn_3.6-5_5.all.deb && sudo mv usr/local/accsyn
. - Fedora (.rpm): sudo dnf install accsyn-3.6-5_5.x86_64.rpm.
- RHEL (.rpm): sudo yum localinstall accsyn-3.6-5_5.x86_64.rpm.
- OpenSUSE (.rpm): sudo zypper install accsyn-3.6-5_5.x86_64.rpm.
Verify the application by running it and logging on to accsyn.
Linux desktop launchers¶
These are normally created by the installers, but can be manually created as required.
Ubuntu:
Create ~/.local/share/applications/accsyn.desktop (system wide: /usr/share/applications)
[Desktop Entry]
Name=accsyn
Comment=Launch accsyn
Exec=/usr/local/accsyn/accsyn App
Icon=/usr/local/accsyn/accsyn_icon_512.png
Terminal=false
Type=Application
Categories=Utility
Manage¶
Updating¶
To stay on top of bug fixes, and get the latest features and improvements, update the accsyn desktop app regularly.
If installed for current user:
- Log on to the desktop app
- Click on the user account button in upper right corner.
- Choose "Check for updates" in the dropdown menu.
Note: if the in-app update fails, download the installer using the link presented and re-install using the instructions above.
If installed for all users (administrative rights required):
Download the installer and re-install using the instructions above.
Log file location¶
The log files can contain useful hints during troubleshooting:
Windows
%APPDATA%\accsyn\log
Mac
~/Library/Logs/com.accsyn/log
Linux
~/.accsyn/log
Local preferences¶
The app stores local preferences and user data at these locations:
Windows
%APPDATA%\accsyn\data
Mac
~/Library/Logs/com.accsyn/data
Linux
~/.accsyn/data
Troubleshooting¶
General/platform independent
I have trouble logging in, it never gets past the login screen¶
Cause: the accsyn local preferences might have become corrupt.
Solution: try removing these preference folders manually and retry the operation.
Linux
I am getting java.lang.UnsupportedOperationException: Setting a system-wide Policy object is not supported¶
Cause: You are trying to install the accsyn desktop app on a system that has the accsyn daemon installed.
Solution: Download and update using the daemon instead.
Having further issues? Please reach out to support providing your logs folder compressed together with screenshots and a detailed description of your issue.