ONLINE, 99.92% uptime recent 3 year period
Upcoming planned maintenance-
Ongoing and recent outages2022-11-20 @ 10.00-12.00; Upgrade of central registry and signup service, workspaces and ongoing jobs will execute, but login will not be possible during the period. 2022-10-06 @ 14.00-14.45; Short outage due to DDOS network disturbance. RESOLVED.2021-08-15 @ 00.00-12.00; Certificate error not allowing logins. RESOLVED2019-02-28 @ 03:00-12:00; Server center maintenance failure caused reboot and misconfiguration affecting a couple accsyn instances.
MANUALS AND RESOURCES
FOR ADMINISTRATORS AND MANAGERS
Learn about accsyn features.
Complete reference on how to install and setup accsyn at your premises.
Guide on how to manage accsyn on a day-to-day basis.
Find out what an accsyn error code means.
Find out what an accsyn warning code means.
Log of features and bugfixes made to accsyn.
Learn how to use the accsyn desktop app for uploading/downloading files to/from an organisation.
Learn how to use the accsyn Python API.
accsyn transfer job best practices and JSON specification
Visit our GitHub were we keep free example code.
- Easy-to-follow instructions on how to setup accsyn for particular use.
Learn how to replace your current FTP setup with accsyn, enabling easy and secure mobile friendly management, with additional web transfer functionality.
Learn how to setup a server on your HQ and a remote office or backup site, enabling automated sync using Python API.
Learn how to setup accsyn to expose certain folders to remote working subcontractors, enabling effective outsourcing of film editing and post production.
Learn how to set up a file server in the cloud (AWS) and hook it up with accsyn for fast, secure and reliable file deliveries.
Learn how to setup accsyn and configure a local share enabling employees working from home or vendors to share a collaborative folder at their end.
Learn how to setup an Ftrack Action that enables transfer of file assets between locations.
- Articles that cover common questions you may have about accsyn.
TRIAL, SUBSCRIPTIONS AND PRICING
How does the trial work, what is included?
How do I get a permanent license and what are the price plans?
What is included in the subscription?
Why does my transfer not start?
My transfer fails and turns red in interface, what is going wrong?
- Can't find the answer to your problems, have discovered a bug or have a feature request?
As a premium customer, your are entitled to prioritised support through our chat channels and by telephone. We use Slack as our chat solution and you will be invited to your Slack channel during sign on.
Note: If you cannot use Slack and/or have your own chat solution we are open to other arrangements.
For urgent matters, of chat/telephone does not respond in time, please also send an urgent E-mail to email@example.com. Find more information about our E-mail support below.
Send an E-mail to the following address:
Please consider these guidelines:
We are a small company without a huge support organization, support are currently answered by our lead developers during office hours and we intend to only have developers with full insight into code base as a first point of contact - this is to ensure fastest possible problem solving.
Use a descriptive subject, "Need help" is a bad example of E-mail subject. A good subject looks like "Crash when trying to write file to my disk".
Supply screenshots and log files when possible, this speeds up the support ticket handling. Find standard log file locations below.
We answer support E-mails in the order they come in. If you have an urgent matter that has put your production to a stop - begin subject with the word "URGENT" in capital letters and we will prioritise the matter.
We answer support E-mails during office hours (see below), outside these times we answer sporadically with any guarantee on response times.
Log file locations
Mac OS X: "/var/log/accsyn".
Windows: "%appdata%\accsyn\log". %appdata% usually points to the AppData\Roaming folder beneath your system account.
Mac OS X: "~/Library/Logs/accsyn". "~" means your system account directory.
Linux: "~/.accsyn/log". "~" means your system account directory.
Support office hours:
08.00-18.00 CET (Swedish holidays)
We use Slack for resolving support matters that cannot be solved over E-mail. A Slack invite will be sent by us, unless you have your own slack and wish to host the chat by inviting our support staff.
accsyn SaaS is provided "as is" which means it is a best effort service. If you have questions regarding our support obligations, have look at our terms and conditions.