Access shared folders

This is a guide for you as a end user, being granted access to download and/or upload to an accsyn shared folder or collection, using the accsyn Desktop app for the first time.

Important note: If you have received a delivery, follow the link provided in the delivery email to access the delivery in your web browser. The desktop app is solely for the purpose of accessing permanently shared files and folders @ accsyn storage.

For more information on how to action a delivery, head over to this guide:

Email notification

When someone gives you access to a folder within an accsyn workspace, you should have been receiving an email notification:

If it is the first time using accsyn the accsyn platform, you will also receive an invitation email telling you how to activate your personal accsyn account.

Note: If you can't find these emails, make sure to check your filtered spam inbox for emails. Search for the sender "noreply@accsyn.com".

If you did not get any email, you can still get going by signing up at https://accsyn.com/signup using the same email address that files were shared to. When signed in, you will be redirected to the Shared with me web page giving you full instructions on how to proceed from there.

Downloading files

Once installed, downloading files is a very streamlined process:

1. Launch the accsyn Desktop app.

2. Login using the email account that were used when they shared the files with you - the email address notification above were sent to. The window will display and notify you that you have accessible items:

3. To download files from a folder, click the green Download button. 

Note: If you do not see the notification(s), or you have dismissed them, click on the Download button in the upper area to launch the download tool.

4. The download tool will appear, giving you the option to select which files and folders to download, and were to download them to locally:

5. Click the green Download button to initiate the file transfer.

Monitor the transfer by opening the My jobs view available at the bottom of the app interface, there you get an estimation of how long the transfer will take and get clues if anything goes wrong like disk gets full or there are permission/network errors.

Upload files

The upload process is similar - launch the desktop app, login and click the Upload button to bring up the upload tool:

Choose the file(s) and/or folder(s) you wish to upload, under Destination choose the shared folder you wish to upload to. When done, click the Upload button to initiate upload.

Advanced mode - transfer

If you are used to work with FTP clients, accsyn provides the Transfer view for this:

Troubleshooting

Having issues accessing shared material with accsyn, here are some initial pointers:

I am not allowed to install apps on my computer, how do I proceed? 

To access shared content with accsyn, it is mandatory to use the accsyn desktop app. Try to have your IT department assess and whitelist the application and try again, another alternative could be to install it on another computer - for example a private laptop, access the files and then transport files using a USB stick or removable hard drive.

I tried download a file but the job turns red and fails? 

• A first check is to see if you have enough free space on your hard drive were you chose to download the files/folders.

•  Also check antivirus software and firewalls, so they are not blockin the executable or the default accsyn network ports - outgoing TCP traffic on ports 45190 and above. 

• Make sure accsyn app has permission to write to the folder you chose for download, or can read the files you are about to upload. 

Can I download files many times from different machines?

Yes, files and folders are permanently shared with you until someone revokes your access. And you are free to install the accsyn app on as many machines as you require.

Is the file transfer encrypted?

Yes, accsyn facilitate standard AES -128 encryption as part of the SSL standard by default. File transfers are also accelerated using accsyn's proprietary network protocol, enabling fast and smooth deliveries for large file packages.

The desktop app freezes and/or crashes, what to do?

If you are having stability issues with the desktop app, please reach out to us by sending an email with your log files attached to support@accsyn.com. Find information in the Manage app section above on were the find the application logs on your local disk.

Having further issues or simply have question, please reach out to the accsyn support team through chat or by sending an email to support@accsyn.com. 

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