STATUS
Ongoing incidents: -
Upcoming planned maintenance: -
Uptime:
Guaranteed uptime:
99.97% - 3h outage recent year
99.3% - Max 61h outage a year
Recent year outages:
25.01.09 (1h); Backend/hosting outage.25.01.08 (0.5h); Backend/hosting outage.25.01.07 08:30-08:30 (1h); Backend/hosting outage.24.12.19 07:30-08:00 (0.5h); Central backend SSO outage.24.11.05 - 2025.01.31; Ongoing migration of v2 workspaces, might cause outage and interruptions.
KNOWLEDGE BASE
Since v3 release in November 2024 we are gradually migrating over to our new knowledge base, here you will find an article based approach on how to setup and use accsyn:
- Learn how to action an accsyn delivery.
- Learn how to access shared folders using the accsyn Desktop app.
- Learn how to access shared folders using the accsyn Desktop app.
INTRODUCTION AND SPECIFICATIONS
- Learn about accsyn.
- Detailed list of accsyn features.
- What's new in latest version.
DELIVERIES
- Learn about the accsyn file Delivery subsystem
- Learn how to create a file delivery / upload request.
- Learn how to monitor and manage a file delivery / upload request.
- Learn how to receive/action an accsyn delivery.
TITLE LIBRARY & MEDIA LAB
- An introduction to the accsyn title library feature - allowing you to tag media beneath titles, with proxies, transcoding, streaming and export tooling.
- Getting started creating your first title and upload media to accsyn.
- Getting started logging your first media beneath your title.
- Learn how to manage your titles and associated media.
- Learn how to manage your titles and associated media.
- Learn how to transcode title media using the accsyn Media Processor.
- Learn how to create web streamable deliveries from a title.
- Learn about our media lab services.
OPERATING YOUR WORKSPACE
- Learn how to share files and folders on your accsyn storage.
- Learn how to mange workspace users.
LIVE SUPORT CHAT
Could not get the help you need from our support guides and tutorials?
Don't worry, chat directly with our support team by clicking the chat icon =>
CONTACT SUPPORT
- Can't find the answer to your problems, have discovered a bug or have a feature request?
Standard PAYG Cloud workspace subscriptions
Reach out to us in the support chat (see above) or send an email to the following address:
Enterprise (BYOS)
As an enterprise customer, your are entitled to prioritised support through our chat channels and by telephone. We use Slack as our chat solution and you will be invited to your Slack channel during sign on.
Note: If you cannot use Slack and/or have your own chat solution we are open to other arrangements.
For urgent matters, of chat/telephone does not respond in time, please also send an urgent email to support@accsyn.com. Find more information about our E-mail support below.
Please consider these guidelines:
We are a small company without a huge support organization, support are currently answered by our lead developers during office hours and we intend to only have developers with full insight into code base as a first point of contact - this is to ensure fastest possible problem solving.
Use a descriptive subject, "Need help" is a bad example of email subject. A good subject looks like "Crash when trying to write file to my disk".
Supply screenshots and log files when possible, this speeds up the support ticket handling. Find standard log file locations below.
We answer support emails in the order they come in. If you have an urgent matter that has put your production to a stop - begin subject with the word "URGENT" in capital letters and we will prioritise the matter.
We answer support emails during office hours (see below), outside these times we answer sporadically with any guarantee on response times.
Log file locations
Server (daemon/service)
Windows: "C:\ProgramData\accsyn\log".
Mac OS X: "/var/log/accsyn".
Linux: "/var/log/accsyn".
Client
Windows: "%appdata%\accsyn\log". %appdata% usually points to the AppData\Roaming folder beneath your system account.
Mac OS X: "~/Library/Logs/accsyn". "~" means your system account directory.
Linux: "~/.accsyn/log". "~" means your system account directory.
Support office hours:
08.00-18.00 CET (Swedish holidays)
Terms
accsyn SaaS is provided "as is" which means it is a best effort service. If you have questions regarding our support obligations, have look at our terms and conditions.
Web page
LEGACY V2 RESOURCES (DEPRECATED)
Download the legacy v2 app, soon to be deprecated as we roll out v3:
FOR ADMINISTRATORS AND MANAGERS
FOR USERS
Learn how to use the accsyn desktop app for uploading/downloading files to/from an organisation.
FOR DEVELOPERS
TUTORIALS
- Easy-to-follow instructions on how to setup accsyn for particular use.
Learn how to replace your current FTP setup with accsyn, enabling easy and secure mobile friendly management, with additional web transfer functionality.
Learn how to use the accsyn publish workflow effectively.
Learn how to setup a server on your HQ and a remote office or backup site, enabling automated sync using Python API.
Learn how to setup accsyn to expose certain folders to remote working subcontractors, enabling effective outsourcing of film editing and post production.
Learn how to set up a file server in the cloud (AWS) and hook it up with accsyn for fast, secure and reliable file deliveries.
Learn how to setup accsyn and configure a local share enabling employees working from home or vendors to share a collaborative folder at their end.
Learn how to setup an Ftrack Action that enables transfer of file assets between locations.
Learn how to setup accsyn to backup your data to a remote site.
Learn how to use accsyn for distributing your Cinesync®.