accsyn Desktop App

Screenshot - manage title projects. 

The app is required to facilitate accelerated and resumable file transfers - the core of the accsyn platform.

When creating a delivery, or actioning a delivery on the web, the app installation is guided from the browser - no manual installation is required. The app will then run in the background (system tray / menu bar) as needed during transfer, and can then be closed.

Besides this, the app is mandatory when:

• Detailed monitoring and audit of jobs (deliveries, transfers, queues).

• Managing file sharing on your clour or on-prem storage.

• Access shared folders.

• Manage the accsyn Media Vault - ingest and manage your media, as a manager.

• Submit render jobs and publish files in BYOS configurations - part of workflows.

Note: the desktop app is also included in the accsyn Daemon(service) installation, used for setting up BYOS servers.

The app is written in Java and requires Java installed on Linux platforms, Windows & Mac installers has Java bundled. The desktop app is included in the accsyn daemon installation, there is no need to install it separately.

Find the links to the app installer below, login with your personal accsyn account:

There are two options for installing the desktop app:

• Install only for the current user (default); Requires no administrator previleges, app will be installed in your account profile @ %LOCALAPPDATA%\Programs\Accsyn by default.

• Run installer as administrator, making it available for all machine users; Will install the accsyn app in C:\Program Files by default.

Hint: Pin it to your task bar for easy access in the future.

Open the installer DMG and then drag-n-drop the app to were you want to install it.

Hint: Keep it to your dock for easy access in the future.

You can install accsyn on most major Linux distributions using the appropriate package format:

• .deb for Debian-based systems (like Ubuntu, Linux Mint)

• .rpm for Red Hat-based systems (like Fedora, RHEL, CentOS, openSUSE)

1. Install Java:

• RHEL/CentOS 7 and earlier; sudo yum install java-1.8.0-openjdk-headless.

• RHEL/CentOS 8 or later: dnf install java-17-openjdk-headless.

• Ubuntu: sudo apt install openjdk-17-jdk.

• OpenSUSE: sudo zypper --non-interactive install java-1_8_0-openjdk-headless.

2. Download the installer;  For .deb (Debian-based): accsyn_3.6-5_5.all.deb, for .rpm (Red Hat-based): accsyn-3.6-5_5.x86_64.rpm (replace the version with the current release)

3.  Install

•  Debian/Ubuntu (.deb):  sudo apt install ./yourapp_1.2.3.deb (or extract and then move to a folder of choice: sudo dpkg -x accsyn_3.6-5_5.all.deb && sudo mv usr/local/accsyn <folder>.

• Fedora (.rpm): sudo dnf install accsyn-3.6-5_5.x86_64.rpm.

• RHEL (.rpm): sudo yum localinstall accsyn-3.6-5_5.x86_64.rpm.

• OpenSUSE  (.rpm):  sudo zypper install accsyn-3.6-5_5.x86_64.rpm.

Verify the application by running it and logon to accsyn

Linux desktop launchers

These are normally created by the installers, but can be manually created as required.

Ubuntu:

Create  ~/.local/share/applications/accsyn.desktop (system wide: /usr/share/applications)

[Desktop Entry]

Name=accsyn

Comment=Launch accsyn

Exec=/usr/local/accsyn/accsyn App

Icon=/usr/local/accsyn/accsyn_icon_512.png

Terminal=false

Type=Application

Categories=Utility

Updating

To stay on top of bug fixes, and get the latest features and improvements, update the accsyn deskop app regularly.

If installed for current user:

• Logon to the desktop app 

• Click on the user account button in upper right corner.

• 
  

If installed for all user (administrative rights required):

Download the installer and re-install using the instructions above.

Log file location

The log files can contain useful hints during troubleshooting:

Windows

%APPDATA%\accsyn\log

Mac

~/Library/Logs/com.accsyn/log

Linux

~/.accsyn/log

Local preferences

The app stores local preferences and user data at these locations: 

Windows

%APPDATA%\accsyn\data

Mac

~/Library/Logs/com.accsyn/data

Linux

~/.accsyn/data

Troubleshooting

General/platform independent

I have trouble logging in, it never get pass the login screen.

Cause: the accsyn local preferences might have become corrupt. 

Solution: try removing these preference folders manually and retry operation. 

Linux

I am getting java.lang.UnsupportedOperationException: Setting a system-wide Policy object is not supported

Cause: You are trying to install the accsyn desktop app on a system that has the accsyn daemon installer.

Solution: Download and update using the daemon instead.

Having further issues? Please reach out to support providing your logs folder compressed together with screenshots and a detailed description of your issue.